Terms & Conditions


Prices

Prices are net and include VAT where applicable. Prices are subject to alteration without notice.

 

Web Orders

Orders placed on our website are held on our system ready for processing by our sales department during normal working hours. All credit and debit card transactions are processed by ‘Stripe’ or ‘WorldPay’. No credit card information is kept by FM Church Supplies Ltd.

 

Delivery Charges

Delivery charges quoted are for delivery to UK Mainland only. Please contact us for carriage prices to the rest of the world.

Free delivery within 30 miles of our showroom in Birstall, West Yorkshire only applies to orders of £25 and over. Orders under £25 will carry an additional delivery charge of £5.99

 

Returns

Damaged goods must be reported within 48 hours of receipt or claims will not be accepted.  Please keep all packaging for inspection in cases of damage. Unsatisfactory goods must be returned before credit can be allowed. 

We will be happy to reimburse return carriage costs in cases where the goods are damaged, faulty or incorrect. However please confirm to us your intention to return goods before sending, as in many cases we can arrange for collection of the item from you, by our carrier, who will return the goods to us. For goods ordered for delivery overseas (outside the UK Mainland) we do not pay for the cost of returning the goods to us. This cost must be met by the consumer.

Returns of incorrectly ordered goods or goods no longer required must be agreed with FM Church Supplies before return (at your expense). Items must be returned in an unused and fully re-saleable condition. If we find that the product has not been returned to us in fully a re-saleable condition, we reserve the right to refuse a refund on the item. We also reserve the right not to accept returns of non-faulty, correctly supplied goods.

Please include your account and invoice or delivery note numbers in the parcel, plus a note stating the reason for the return.

 

Help and Advice

Our professional and friendly sales team are on hand for help and advice on any purchase or prospective purchase you may be looking to make and will be happy to answer any queries that you may have. They will also be pleased to advise on current stock availability of all our products. And remember if you do not see what you are looking for, please ask as we may be able to get it for you.

 

Buy with Confidence

In the unlikely event that you are not entirely happy with your purchase for whatever reason and as long as you have advised us within 7 days of receipt, we will be happy to supply you with either a replacement item, a credit note or a refund on receiving the returned goods back in an unused and fully re-saleable condition. The only exceptions to this are for `special' items made to order or to customers own specifications and fabric cut-lengths both of which are STRICTLY NON-RETURNABLE.

 

Can't find what you are looking for?

Either fill in the form on our 'Contact Us' page or if in doubt, please call. Our sales team will be pleased to help on 01924 458488/458504.


Invoicing

Churches with accounts can be invoiced for goods. Please contact us to set up an account today!. Invoices are due on presentation and are considered overdue after 28 days.


Comparison prices

From time to time we show comparison prices against other church suppliers. Wherever possible we use identical, same brand products (e.g. Sanctifex Communion Wine). Where it is not possible to use identical products we use the relevant company's own brand or nearest product for comparison purposes.  Our prices are compared to the standard retail price and does not include sales, promotions, multi buy discounts or any other sales price promotion. If on the very rare occasion we make a mistake, we apologise unreservedly and once it is brought to our attention we will correct our error. Please use our comparison prices only as a guide. Check the prices yourself-you may be surprised!